How to return your order.
Before you start returning, please check the following points:
- Have more than 14 days passed since the successful delivery?
- Is your case still in new condition and free of scratches and signs of wear?
Please note that your order will only qualify for a return and full refund if you can answer "yes" to both questions.
What happens if I send my case back even though my case is no longer in new condition or it has been longer than 14 days since delivery?
Returns that exceed our 14 day return policy or are in used condition will be non-refundable or only partially refunded.
How long does it take for a refund to be approved?
It may take up to 14 business days for us to inspect and refund your return. As soon as we are finished we will send you an email.
What happens if I return a used/worn case with heavy signs of wear?
If we find significant signs of wear or self-inflicted damage when inspecting your return, we reserve the right to apply a partial refund in accordance with our Terms and Conditions.
Here's how to do it:
- Print out the return slip and fill it out completely. Add the return slip to the case.
- Pack your return securely in a package.
- Please ensure there is sufficient franking. We recommend an insured shipment with a tracking number as additional protection for you should something go wrong during delivery.
Please send the return to the following address:
ROLE MODEL Inh. T.Kozak, Möhlstrasse 22, 68165 Mannheim
That's it! As soon as we have completed your return, we will send you an email. If we have any questions, we will contact you.