Fall in love or send it back.
After delivery, you have 14 days to decide if the ordered product is right for you. Please ensure it remains unused if you wish to return it. Our terms and conditions apply.
Does the return period start from the date of order or from the date of delivery?
You have 14 days from successful delivery to return your order.
Will I receive a return label?
Upon request and for an additional fee, we can provide you with a DHL label / QR code to make the return process even more convenient for you.
Can I contact someone if I have any questions?
If you have any questions about returns, please contact us at return@rolemodel.de
How can I initiate a return?
You can easily start your return process via our support center. You'll also find all the relevant information there.