Supportcenter
My order still hasn't arrived.
It usually takes no longer than 2-3 working days for your order to arrive. Please note that a processing time of one working day is normal. Please check the following first:
- Is the delivery information I provided during the ordering process, such as name and address, correct?
If you can answer the question with a "yes", please give the German Post another 2-3 working days before contacting us. The German Post is sometimes a bit overloaded and delivery may be delayed depending on the volume of packages. Please also note that your shipment may land directly in the mailbox - without a delivery person ringing your doorbell. If your package still hasn't arrived, please contact us here. When contacting us, please include your order number directly.
The shipment tracking doesn't work somehow.
In the shipping confirmation you receive via email, you can track your order with one click. If the link works, please click here and enter your tracking number from the shipping confirmation.
Note: If you selected free basic delivery at checkout, the shipment tracking will not be detailed - individual steps are not shown here.
How long do I have to return my order?
"After delivery, you have 14 days to fall in love with the Cybercase. If it doesn't spark between you, you can return your case. Click here to proceed."
Wann wird meine Rücksendung erstattet?
Die Erstattung deiner Rücksendung dauert für gewöhnlich nicht länger als 14 Tage, bevor du uns diesbezüglich kontaktierst vergewissere dich, dass:
- Deine Rücksendung wie empfohlen mit einer detaillierten Sendungsverfolgungsnummer ausgestattet ist.
- Deine Rücksendung im neuwertigen Zustand versendet wurde.
- Der Rücksendeschein ausgefüllt beigelegt wurde.
- Deine Absenderadresse sichtbar auf dem Paket angebracht wurde.
I would like to complain about my order.
Production errors are really frustrating, but they can happen despite our strict quality controls. Of course, we will take care of the best possible solution for you. Please contact us here.
What is covered by the advertised 6 month warranty?
We are proud of the quality of our phone cases and are aware that there are inferior products on the market. That's why we offer our Premium Guarantee to give our customers peace of mind that our promises are not just empty words. If your cybercase does not meet the expected quality standards, we will replace it easily and worry-free. Our Premium Warranty represents our commitment to providing high quality products and ensuring customer satisfaction.
Premium Warranty = guarantee?
Unlike the statutory warranty, our manufacturer's warranty is voluntary and covers defects that may arise after purchase and during use. The legal warranty is strictly regulated and only covers defects that the product already had in the packaging.
What is covered?
Our Premium Warranty covers all unforeseeable errors that may occur during the first 6 months after purchase, such as material defects or defects that affect the functionality of the mobile phone case. Whether it's an unexpected crack, a broken camera protective frame or discoloration - our guarantee protects you and ensures that you always use a flawless cybercase. So you can use your smartphone without hesitation with our first-class mobile phone case and rely on the best protection.
What is not covered?
Our premium warranty does not cover self-inflicted defects such as scratches, signs of wear or defects caused by falls on the floor. Self-inflicted errors are damages or defects caused directly by the user and not due to defects in materials or workmanship.
